1. ABOUT THESE TERMS

These Terms and Conditions apply when you access our website, use our mobile app, create an account, place an order, purchase products, participate in a promotion, use a discount code, join our loyalty programme or otherwise interact with SQUATWOLF online.

 

Please read these Terms carefully before placing an order. By placing an order through our website or app, you confirm that you accept these Terms and agree to be bound by them. If you do not agree to these Terms, you should not place an order or use our website or app.

 

These Terms should be read together with our Privacy Policy, Cookie Policy, Delivery Policy, Returns and Exchanges Policy and any specific promotional, loyalty, gift card, app, retail or campaign terms that apply at the time of purchase.

 

We may update these Terms from time to time. The Terms that apply to your order will be the Terms published on our website or app at the time you place your order, unless a change is required by law or a regulatory authority.

 

2. WHO WE ARE

The website and app are operated by SQUATWOLF. SQUATWOLF is a performance-wear brand headquartered in the United Arab Emirates and selling to customers across the world.

 

References to "SQUATWOLF", "we", "us" or "our" mean the SQUATWOLF entity responsible for selling the products to you. References to "you" or "your" mean the person placing the order, using the website or app, or purchasing our products.

 

For customer service queries, please contact us through the contact details shown on our website or app. To help us resolve your query quickly, please include your order number and the email address used to place the order.

 

3. ELIGIBILITY TO ORDER

By placing an order, you confirm that you are legally capable of entering into a binding contract and that all information you provide to us is accurate, complete and up to date.

 

If you are under the age of legal majority in your country of residence, you may only place an order with the involvement and consent of a parent or legal guardian.

 

We reserve the right to refuse, cancel or restrict orders where we reasonably believe that an order has been placed by a person who is not legally able to contract, where payment details cannot be verified, or where there is suspected fraud, abuse or misuse of our website, app, promotions or services.

 

4. OUR PRODUCTS

We make every reasonable effort to display product descriptions, images, colours, materials, sizing, availability and prices accurately. However, product colours may vary depending on your device settings, screen resolution, lighting and photography. Product imagery is for guidance only and may include styling, props or other items that are not included unless expressly stated.

 

Sizing information is provided as a guide. Fit may vary by product, material, style, cut and intended use. You are responsible for reviewing the product information and size guide before placing an order.

 

We may change, discontinue, update or withdraw products at any time. We do not guarantee that any product will remain available or that a product shown on the website or app will be available in all markets.

 

All intellectual property in our product designs, images, copy, logos, trade marks, branding, packaging, website, app, content and creative assets belongs to SQUATWOLF or its licensors.

 

5. HOW ORDERS ARE PLACED AND ACCEPTED

When you place an order through our website or app, you are making an offer to buy the products in your basket. After you place an order, you may receive an order confirmation email acknowledging that we have received your order. This does not mean your order has been accepted.

 

Your order is accepted when we dispatch the products to you or otherwise confirm acceptance. A contract between you and SQUATWOLF is formed only when your order has been accepted.

 

We reserve the right to refuse or cancel an order before acceptance for any reasonable reason, including where:

 

• the product is out of stock or unavailable;
• we cannot obtain authorisation for your payment;
• there has been a pricing, promotional, stock, technical or product information error;
• we reasonably suspect fraud, resale, misuse, automated purchasing, payment abuse or breach of these Terms;
• delivery to your address is unavailable, restricted or commercially impractical;
• we are required to do so by law, regulation, court order, sanctions requirements or a payment provider.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order to the original payment method, subject to applicable payment processing timelines.

 

Adding products to your basket, wishlist or account does not reserve stock. Products are subject to availability until your order is accepted.

 

6. PRICES, CURRENCIES, VAT, DUTIES AND TAXES

Prices are shown in the currency displayed on the website or app for your selected market or shipping destination. Prices may vary by country, currency, channel, region, store, app, website, promotion or fulfilment route.

 

Unless stated otherwise, prices are inclusive of VAT or local sales tax where applicable. Where taxes, duties, import fees, customs charges, brokerage fees or other local charges apply, responsibility for those amounts will be shown at checkout where possible or otherwise determined by the delivery destination and applicable law.

 

For international orders, your order may be subject to import duties, customs fees, tax charges, clearance fees or other charges imposed by local authorities. Where these are not collected by us at checkout, you are responsible for paying them directly to the carrier, customs authority or relevant third party. We are not responsible for delays caused by customs clearance or non-payment of import charges.

 

Prices may change at any time. A price change after you place your order will not affect an accepted order, except where there has been an obvious error.

 

If we discover a pricing, discount, promotion, currency conversion or technical error, we may cancel the affected order and refund any payment made. We are not required to supply products at an incorrect price where the error is obvious or could reasonably have been recognised as an error.

 

7. PAYMENT

Available payment methods may vary by country, device, channel, order value and eligibility. We may accept payment by credit card, debit card, Apple Pay, Google Pay, Shop Pay, PayPal, Tabby, Tamara, Cash on Delivery or other payment methods shown at checkout.

 

All payments are subject to validation, authorisation, fraud screening and approval by the relevant payment provider. We may decline or cancel an order if payment is refused, reversed, disputed, flagged for review or otherwise not completed.

 

Where you use a third-party payment provider, such as a buy-now-pay-later provider, wallet provider or payment gateway, your use of that service will also be subject to that provider's terms and conditions. SQUATWOLF is not responsible for the acts, omissions, fees, restrictions, declines, credit decisions or processing delays of third-party payment providers.

 

For Cash on Delivery orders, availability may vary by market. We may set order value limits, exclude certain products, require verification, charge a COD fee or withdraw Cash on Delivery at any time. Refusal to accept a Cash on Delivery order may result in restrictions on future Cash on Delivery eligibility.

 

8. DELIVERY

We sell and ship globally. Delivery options, delivery partners, costs and estimated timeframes may vary depending on product availability, delivery destination, fulfilment location, warehouse operations, customs processes, payment method, public holidays, regional events and carrier capacity.

 

Delivery timeframes shown on our website, app, checkout, product pages, marketing materials or order communications are estimates only and are not guaranteed. They are provided as guidance and do not form a binding delivery commitment unless expressly stated otherwise in writing.

 

Delivery may be affected by events outside our reasonable control, including customs clearance, security checks, weather, public holidays, courier delays, failed delivery attempts, incorrect address details, regional disruption, transport restrictions, operational incidents, force majeure events, technology outages or acts or omissions of third-party logistics providers.

 

Delays do not automatically entitle you to cancel an order, refuse delivery, claim compensation or receive delivery cost refunds unless required by applicable law. Where a material delay occurs, we will take reasonable steps to keep you informed and resolve the issue.

 

You are responsible for providing complete and accurate delivery details. We are not responsible for failed delivery, loss, delay or additional costs caused by incorrect, incomplete or inaccessible delivery information.

 

If delivery is unsuccessful because you are unavailable, you refuse delivery, you do not respond to carrier communications, you do not pay required duties or taxes, or you provide incorrect details, the order may be returned to us. In such cases, we may deduct delivery, return, customs, storage, handling or administrative costs from any refund to the extent permitted by law.

 

Risk in the products passes to you when the products are delivered to the delivery address, collected by you, delivered to a nominated collection point, or otherwise received by a person at the delivery location.

 

9. SPLIT SHIPMENTS, PARTIAL FULFILMENT AND CANCELLATIONS

We may fulfil your order from more than one warehouse, store, fulfilment partner, franchise partner or third-party logistics provider. Your order may therefore arrive in multiple shipments.

 

If part of your order is unavailable, we may cancel the unavailable item and fulfil the rest of your order. If payment has already been taken for a cancelled item, we will refund the cancelled item to the original payment method.

 

We may cancel an order or part of an order if we reasonably believe it cannot be fulfilled, has been affected by an error, or would breach these Terms, applicable law, sanctions or carrier restrictions.

 

10. RETURNS, EXCHANGES AND REFUNDS

Returns and exchanges are subject to our Returns and Exchanges Policy, as published on our website or app from time to time. You should review that policy before placing an order.

 

To be eligible for return, products must usually be returned within the applicable return window, unused, unworn, unwashed, undamaged, with tags attached and in original packaging, unless the product is faulty or applicable law provides otherwise.

 

For hygiene, safety and quality reasons, certain products may be excluded from return or exchange unless faulty, including underwear, socks, swimwear, face coverings, personal care products, opened accessories or any products marked as final sale, non-returnable or excluded at the time of purchase.

 

Refunds will usually be made to the original payment method. Delivery charges, Cash on Delivery fees, duties, taxes, customs fees, return shipping fees and other third-party costs may not be refundable unless required by applicable law or expressly stated in our Returns and Exchanges Policy.

 

Where products are returned from outside the country of dispatch, you are responsible for ensuring the return is correctly declared and for any duties, taxes, customs fees, carrier fees or clearance charges unless applicable law requires otherwise.

 

If you return a product that is used, worn, damaged, washed, missing tags, missing packaging, incomplete, returned late or otherwise not in a resaleable condition, we may reject the return, reduce the refund, return the item to you, or charge reasonable handling costs to the extent permitted by law.

 

Your statutory rights are not affected. If a product is faulty, damaged, misdescribed or otherwise does not meet mandatory legal requirements, we will provide the remedy required by applicable law.

 

11. FAULTY, DAMAGED, INCORRECT OR MISSING PRODUCTS

If you believe your order has arrived damaged, faulty, incorrect or incomplete, please contact Customer Care promptly with your order number, images of the product, packaging and shipping label, and a clear description of the issue.

 

We may ask you to provide further information, return the product for assessment, or cooperate with a carrier investigation. Please do not dispose of the product or packaging until we have confirmed whether they are needed for review.

 

Where we confirm that a product is faulty, damaged before delivery, incorrect or missing, we will provide an appropriate remedy in line with applicable law and our policies, which may include repair, replacement, exchange, refund, store credit or other reasonable resolution.

 

Normal wear and tear, accidental damage, misuse, incorrect washing, failure to follow care instructions, unauthorised alteration, or damage caused after delivery will not usually be treated as a product fault.

 

12. PROMOTIONS, DISCOUNTS AND SALE ACTIVITY

Promotions, sale prices, discount codes, bundles, gifts with purchase, free shipping offers, loyalty rewards, referral rewards and other offers are subject to availability and any specific terms stated at the time of the promotion.

 

Unless expressly stated otherwise, promotions cannot be combined with other promotions, discount codes, loyalty rewards, referral rewards, staff discounts, affiliate codes, gift cards or other offers.

 

We may amend, suspend, extend or withdraw a promotion at any time, including where there is a technical issue, pricing error, stock issue, abuse, suspected fraud or operational requirement.

 

Promotional prices and discount codes may vary by country, currency, channel, customer segment, app, website, store, market, collection, product category, order value or fulfilment route. A promotion available in one market or channel may not be available in another.

 

Discount codes have no cash value and cannot be exchanged for cash. We may refuse or cancel discount codes that are expired, copied, transferred, used outside their intended purpose, used commercially, published without authorisation, generated by error or otherwise misused.

 

Where a promotion, discount or reward has been applied incorrectly due to a technical, pricing, currency, system, human or marketing error, we may cancel the order, remove the discount, reverse the reward, or contact you to confirm whether you wish to proceed at the correct price.

 

13. RESALE, BULK PURCHASING AND COMMERCIAL USE

Our products are sold for personal use only unless we expressly agree otherwise in writing. You must not purchase products for resale, marketplace listing, unauthorised distribution, export in breach of law, commercial promotion or other business purposes without our prior written consent.

 

We may limit order quantities, cancel orders, block accounts, refuse future orders, remove loyalty points, invalidate promotions or take other reasonable action where we suspect resale, bulk purchasing, automated purchasing, bot activity, payment abuse, address abuse, discount abuse or other commercial misuse.

 

14. GIFT CARDS, STORE CREDIT AND ACCOUNT CREDIT

Gift cards, store credit, refund credit and account credit are subject to any specific terms provided at the time of issue. They may be limited by country, currency, channel, product type or expiry date.

 

Gift cards and credits are not usually refundable, transferable or redeemable for cash unless required by applicable law. We are not responsible for gift cards or credits that are lost, stolen, misused, transferred, disclosed to third parties or used without permission.

 

We may refuse, cancel or freeze gift cards or credits where we reasonably suspect fraud, error, unauthorised use, resale, chargeback abuse or breach of these Terms.

 

15. PACKVIP LOYALTY PROGRAMME

Where available, PackVIP or any SQUATWOLF loyalty programme is subject to separate loyalty programme terms as published on our website or app. We may update, suspend, restrict or withdraw the loyalty programme, including earning rates, redemption rates, tiers, benefits, expiry periods and eligibility rules.

 

Loyalty points, rewards, credits or benefits have no cash value and are not your property. They cannot be transferred, sold, exchanged for cash or used outside the programme unless expressly stated.

 

We may remove points, reverse rewards, suspend accounts or cancel benefits where we reasonably believe there has been fraud, abuse, duplicate accounts, returns abuse, suspicious activity, resale, breach of these Terms or error.

 

16. AFFILIATE, REFERRAL, CREATOR AND PARTNER ACTIVITY

Affiliate codes, referral links, creator discounts, partner offers and ambassador activity may be subject to separate terms and approval. We may track, review, reject, reverse or withhold commission, rewards or discounts where activity is invalid, fraudulent, misleading, self-referred, duplicated, returned, cancelled or otherwise outside the intended terms of the programme.

 

Unauthorised use of SQUATWOLF trade marks, paid search bidding, domain squatting, misleading advertising, coupon leakage, brand impersonation, false claims, spam, scraping or unauthorised publication of codes is not permitted.

 

17. YOUR ACCOUNT

You may need to create an account to access certain features. You are responsible for keeping your account details, password, device and login information secure. You are responsible for all activity under your account unless caused by our negligence or breach of law.

 

You must ensure that account information is accurate and up to date. We may suspend, restrict or close an account where we reasonably suspect fraud, abuse, security risk, duplicate accounts, resale, payment abuse, returns abuse, breach of these Terms or unlawful activity.

 

18. WEBSITE, APP AND ACCEPTABLE USE

We aim to keep our website and app available, secure and accurate, but we do not guarantee uninterrupted access, error-free operation, compatibility with every device or browser, or that all features will always be available in every country.

 

You must not misuse our website or app. In particular, you must not:

 

• use bots, scrapers, crawlers, automated tools or similar technologies without permission;
• attempt to gain unauthorised access to our systems, accounts, data, website, app or third-party platforms;
• interfere with website or app security, performance, checkout, stock availability, pricing, promotions or functionality;
• copy, scrape, extract, harvest, reproduce, train AI models on, republish or commercially exploit our content, data, pricing, imagery, reviews or product information without permission;
• upload viruses, malware, harmful code or unlawful content;
• use our website, app, products or services for fraudulent, unlawful, harmful, misleading or abusive purposes.

We may suspend, block or restrict access to our website, app, account features, promotions or ordering capability where we reasonably believe there has been misuse, security risk or breach of these Terms.

 

19. INTELLECTUAL PROPERTY

All rights in the SQUATWOLF name, logo, brand, trade marks, designs, product names, product images, website, app, text, graphics, video, photography, packaging, content, software, data, look and feel, campaigns and other materials belong to SQUATWOLF or our licensors.

 

You may use our website and app for personal shopping purposes only. You must not copy, reproduce, modify, distribute, sell, scrape, frame, mirror, commercially exploit, create derivative works from, or use our intellectual property without our prior written permission.

 

Nothing in these Terms transfers any intellectual property rights to you.

 

20. USER CONTENT, REVIEWS AND SOCIAL MEDIA

If you submit a review, tag us on social media, upload content, send us images, provide feedback or otherwise make content available to us, you confirm that you have the right to do so and that the content does not infringe anyone else's rights, breach any law or contain anything unlawful, offensive, misleading or harmful.

 

Where you tag SQUATWOLF, use our hashtags, submit content to us, reply to a request to use your content or otherwise give permission, you grant SQUATWOLF a worldwide, royalty-free, non-exclusive licence to use, reproduce, edit, adapt, publish, display, distribute and share that content for marketing, Ecommerce, retail, social media, advertising and brand purposes, subject to applicable law.

 

We may moderate, remove, reject or edit reviews and user content where permitted by law, including where content is offensive, misleading, irrelevant, unlawful, promotional, fraudulent, spam, abusive or infringes rights.

 

21. PRIVACY AND MARKETING

We process personal data in accordance with our Privacy Policy. By using our website or app, creating an account or placing an order, you acknowledge that your personal data will be processed as described in our Privacy Policy.

 

You may be given the option to receive marketing communications. You can unsubscribe from marketing communications using the unsubscribe link in our emails, the settings available in your account, or any other method described in our Privacy Policy. Service messages relating to your order, account or transaction may still be sent where necessary.

 

22. THIRD-PARTY LINKS, SERVICES AND INTEGRATIONS

Our website and app may include links to third-party websites, payment providers, delivery partners, review platforms, social networks, analytics tools, loyalty providers, marketing platforms or other services. We are not responsible for third-party websites or services, and your use of them may be subject to their own terms and privacy policies.

 

We are not liable for third-party delays, outages, errors, decisions, charges, restrictions, payment declines, payment plans, credit decisions, customs processes, carrier actions, app store issues or other matters outside our reasonable control, except where applicable law requires otherwise.

 

23. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for failure or delay in performing our obligations where caused by events outside our reasonable control. This may include acts of God, war, civil unrest, strikes, labour disputes, epidemics, pandemics, government action, customs delays, regional disruption, transport disruption, carrier failure, port or airport disruption, cyber incidents, technology outages, payment provider outages, utility failures, supply chain disruption, warehouse incidents, extreme weather or other events beyond our reasonable control.

 

Where such an event affects our ability to fulfil an order, we will take reasonable steps to minimise the impact. We may delay, split, cancel or refund affected orders where reasonably necessary.

 

24. OUR LIABILITY

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.

 

Subject to the above, SQUATWOLF is not liable for indirect, incidental, special, punitive or consequential losses, loss of profit, loss of revenue, loss of goodwill, loss of data, business interruption, missed opportunity, reputational loss, or losses not reasonably foreseeable at the time of purchase.

 

Our total liability to you in connection with an order will not exceed the total amount paid by you for the products giving rise to the claim, except where applicable law requires otherwise.

 

Our products are supplied for personal consumer use only. We are not liable for any business losses arising from use, resale, promotion, distribution or commercial exploitation of our products without authorisation.

 

25. COMPLIANCE, SANCTIONS AND EXPORT CONTROLS

You must not use, purchase, export, re-export, resell or otherwise deal with our products in breach of applicable laws, sanctions, trade restrictions, customs rules or export controls.

 

We may refuse, cancel, delay, hold or refund orders where we reasonably believe fulfilment may breach applicable sanctions, export controls, trade restrictions, customs requirements, carrier rules, payment provider rules or other legal obligations.

 

26. TRANSFER OF RIGHTS

We may transfer our rights and obligations under these Terms to another SQUATWOLF group company, affiliate, successor, purchaser of our business, service provider or third party where this does not materially reduce your rights under these Terms.

 

You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law allows otherwise.

 

27. SEVERABILITY

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as removed to the minimum extent necessary. The remaining parts of these Terms will continue in full force and effect.

 

28. WAIVER

If we do not immediately enforce any right under these Terms, this does not mean we have waived that right. We may still enforce it later.

 

29. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the United Arab Emirates, unless mandatory consumer protection laws in your country of residence require otherwise.

 

Any dispute arising out of or in connection with these Terms, your use of our website or app, or any order placed with us will be subject to the courts of the United Arab Emirates, unless mandatory applicable law provides that you may bring a claim in another jurisdiction.

 

Nothing in these Terms limits any mandatory consumer rights you may have under the laws applicable to your place of residence.

 

30. EMIRATES SKYWARDS MILES

Emirates Skywards Miles are earned on eligible purchases made online at squatwolf.com and in SQUATWOLF's UAE retail stores only. Purchases made through any other country or storefront are not eligible to earn Miles.

 

To earn, you must be a registered Emirates Skywards member and have linked your payment card within the Skywards Everyday app. Miles are earned only on transactions made using a linked, registered card.

 

This programme is fully managed and governed by Emirates Skywards. Miles earn rates, eligibility, crediting timelines, and redemption are determined solely by Emirates Skywards and are subject to the Emirates Skywards and Skywards Everyday terms and conditions.

 

For any questions regarding your Miles, missing transactions, or general queries, please contact Emirates Skywards directly at emirates.com/skywards-everyday. SQUATWOLF is unable to adjust, credit, or resolve Miles-related matters on Emirates Skywards' behalf.

 

31. CONTACT

For questions about these Terms, your order, delivery, returns or any other customer service matter, please contact SQUATWOLF Customer Care through the contact details provided on our website or app.